{"id":10347,"date":"2023-07-11T08:03:45","date_gmt":"2023-07-11T15:03:45","guid":{"rendered":"https:\/\/www.planetdds.com\/?post_type=client_stories&p=10347"},"modified":"2025-09-05T10:27:29","modified_gmt":"2025-09-05T17:27:29","slug":"planet-dds-helps-calidental-provide-seamless-patient-care-and-facilitates-tracking-kpis","status":"publish","type":"client_stories","link":"https:\/\/www.planetdds.com\/client-stories\/planet-dds-helps-calidental-provide-seamless-patient-care-and-facilitates-tracking-kpis\/","title":{"rendered":"Planet DDS Helps CaliDental Provide Seamless Patient Care and Facilitates Tracking KPIs"},"content":{"rendered":"

There is something very unique about CaliDental<\/span>\u2014<\/span>something you most certainly would not expect from a multi-location dental clinic. In fact, this unique element might just be behind the fact that CaliDental has grown quickly and now employs 180+ individuals (making it the fastest-growing integrated dental clinic network under one management). And they are still growing, with plans to add five more clinics by Fall 2023.<\/span>\u00a0<\/span><\/p>\n

This unique detail is the fact that founder, president and CEO Dr. Koushan Azad <\/span>and<\/span><\/i> COO Randa Seif started out as engineers before transitioning to their current professions. They analyzed everything with an engineer’s mindset and with an emphasis on patient care. Having both come from a 40+ location dental service organization (DSO), both Dr. Azad and Randa knew how critical cloud-based solutions would be for a multi-location practice.\u00a0<\/span>\u00a0<\/span><\/p>\n

Prior to using Planet DDS solutions <\/span>Denticon Practice Management<\/span><\/a> and <\/span>Apteryx XVWeb Cloud Imaging<\/span><\/a>, the company was using their old server-based solution. They found this platform cumbersome, as it was server based, requiring maintenance and upkeep of individual servers at each location. Each location\u2019s servers maintained location-specific information and had its own set of login credentials and data. Certainly not ideal for a multi-location practice. Additionally, the platform would often freeze creating a frustrating experience for office staff and patients.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cWe were looking for a cloud-based platform suitable for multi-office capabilities, including scheduling and treatment case management. We wanted something easy and user friendly <\/span>\u2014<\/span> I call it stupid proof. I want to spend as little time as possible training someone new. We wanted something simple, straightforward, that gets you the information as quickly as possible,\u201d Seif explains.<\/span>\u00a0<\/span><\/p>\n

When Dr. Azad and Seif approached Planet DDS, their requirements were clear. They wanted a platform that could first and foremost support exceptionally high patient care standards, centralized office management (such as scheduling and claims processing), and could deliver clear, actionable data to help track and manage KPIs.\u00a0<\/span>\u00a0<\/span><\/p>\n

Fast Onboarding and Rollout with Planet DDS Support<\/span>\u00a0<\/span><\/h2>\n

Dr. Azad and Seif approached onboarding with an engineer\u2019s mentality. This meant they got right to the point, were intentional about who the first users were, asked the questions that needed asking, and sought out support as soon as it was needed. They were happy to find that Planet DDS offers high touch support. <\/span>\u201cSupport when opening a ticket is exceptional. All along they did an amazing job,\u201d Seif says.<\/span>\u00a0<\/span><\/p>\n

This was not the case with their previous software provider. \u201cTechnical support was challenging, and issues were complex to resolve. The solution was always to reboot the server and hope for the best,\u201d Seif explains.<\/span>\u00a0<\/span><\/p>\n

Seif notes that the process from contract to the first day using Denticon in their initial office was fast for implementing a new software program. Users were trained in a demo sandbox environment, allowing them to use Denticon and Apteryx and gain comfort before deploying. <\/span>\u201cOur offices are very busy. During training, we cut the schedule by half for a couple of days in case we had an issue. We had zero issues on the operation level,\u201d Seif says.<\/span>\u00a0<\/span><\/p>\n

Cloud-Based Tools Deliver Reliability and Efficiency<\/span>\u00a0<\/span><\/h2>\n

Transitioning from server-based to cloud-based enabled CaliDental to make operations more efficient across the board. Planet DDS is a cloud-based SaaS company, making them more secure and reliable than onsite servers.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cWith our previous platform, there were a lot of issues,\u201d Seif explains. \u201cIt would freeze often. We\u2019d have to reboot the server, and it was not convenient. Imagine being on the phone trying to schedule a patient, and it freezes \u2014 that\u2019s frustrating for the staff. This platform was not suited for multi-location. Every location needed to have its own server with a different login. With Denticon, it\u2019s one platform-one login with easy access to a multi or single location. Every user can have limited access to multiple locations. We can indeed book any of our patients in any of our locations without the trouble of duplicating the patient profile.\u201d<\/span>\u00a0<\/span><\/p>\n

With everything centralized, it\u2019s easy to connect multiple offices. Dr. Azad and Seif recognized that Planet DDS could scale alongside CaliDental, whereas their former provider could not.\u00a0<\/span>\u00a0<\/span><\/p>\n

Track and Manage KPIs to Support Business Growth\u00a0<\/span>\u00a0<\/span><\/h2>\n

KPI visibility was essential to Dr. Azad to ensure optimal patient care aligns with business objectives. He reviews the dashboard on Denticon daily with his team to ensure they are on track. With Denticon, user-specific reports are automated and easily generated, and the dashboard displays key business metrics for consistent visibility.<\/span>\u00a0<\/span><\/p>\n

\u201cI need to see my KPIs. We can see what patients are being seen and what\u2019s going on at each location. What treatments we are doing more, and which we are doing less. It is important to have all these KPIs available, and I can review our dashboards in Denticon during the morning huddle,\u201d said Dr. Azad.<\/span>\u00a0<\/span><\/p>\n

Dr. Azad and Seif appreciate that all patient information is centralized, making it easy to see information like a patient\u2019s upcoming appointments, how much a patient owes, how much they paid, and any other important points required to ensure billing is current and patient care is being appropriately managed.<\/span>\u00a0<\/span><\/p>\n

Greater Efficiency Translates to Better Patient Care<\/span>\u00a0<\/span><\/h2>\n

Improved efficiency is an important metric for Dr. Azad and Seif. \u201cBeing in oral care, we are in healthcare,\u201d Dr. Azad explains. \u201cWe want to provide the best care in the most efficient way, and that\u2019s it.\u201d<\/span>\u00a0<\/span><\/p>\n

Greater efficiency translates to a better patient experience (patients receive care and information faster when they and their provider needs it), a better experience for administrative staff (they can perform tasks quickly and more easily), and doctors can perform their work more effectively with the ability to access information and patient data anytime, anywhere.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cClinical efficiency and X-ray acquisition, including 2D and 3D, are very quick. Billing collecting and ERA 835 was a deal breaker. Denticon checks every box for us. It\u2019s a great tool and saves us a lot of time,\u201d says Dr. Azad.<\/span>\u00a0<\/span><\/p>\n

With all these efficiency gains, profitability naturally increases. \u201cAutomation with Denticon saves us time and money,\u201d says Dr. Azad. \u201cOur staff doesn\u2019t have to spend hours on billing <\/span>\u2014<\/span> it takes minutes. \u201cFor example, nearly 97% to 100% of our 835s are automatically posted instead of our team having to do it manually.\u201d<\/span>\u00a0<\/span><\/p>\n

Secure and Reliable: Planet DDS Dental Software\u00a0<\/span>\u00a0<\/span><\/h2>\n

Dental clinics faced many unique challenges at the onset of COVID, and CaliDental was no different. However, the experience was a turning point for them as they had just onboarded Planet DDS.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cWe were lucky we made the change to Planet DDS just before COVID occurred,\u201d Seif says.\u00a0<\/span>\u00a0<\/span><\/p>\n

Having to close for six weeks during that time meant having to reschedule many patients. With Denticon, they were easily able to call and message patients to notify them of the closure and reschedule them once clinics were able to open again <\/span>\u2014<\/span> and all was done remotely without worry of servers crashing. Additionally, doctors were able to help patients remotely in certain instances and could securely connect and maintain records without having to see patients in person or go into the clinic.\u00a0<\/span>\u00a0<\/span><\/p>\n

Planet DDS offers tools and solutions for a range of dental clinics and providers of any size. Click <\/span>here<\/span><\/a> to connect with a member of our team and discover how our tools can support the needs of your clinic.\u00a0<\/span>\u00a0<\/span><\/p>\n

Download the client success story: CaliDental Success Story<\/a><\/p>\n","protected":false},"featured_media":10355,"template":"","categories":[780,1561,379],"tags":[472,329,13,43,289,147],"content-type":[1568],"product":[1565],"class_list":["post-10347","client_stories","type-client_stories","status-publish","has-post-thumbnail","hentry","category-apteryx","category-case-study","category-denticon","tag-cloud-based-solution","tag-denticon","tag-dentistry","tag-dso","tag-patient-care","tag-practice-management","content-type-case-study","product-apteryx"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/client_stories\/10347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/client_stories"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/client_stories"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/10355"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=10347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=10347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=10347"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/content-type?post=10347"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/product?post=10347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}