{"id":10863,"date":"2024-02-29T06:22:47","date_gmt":"2024-02-29T14:22:47","guid":{"rendered":"https:\/\/www.planetdds.com\/?p=10863"},"modified":"2024-12-30T09:46:37","modified_gmt":"2024-12-30T17:46:37","slug":"denticon-patient-communication-a-tech-forward-way-to-stay-in-touch-with-patients","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/denticon-patient-communication-a-tech-forward-way-to-stay-in-touch-with-patients\/","title":{"rendered":"Denticon Patient Communication: A Tech-Forward Way to Stay in Touch with Patients"},"content":{"rendered":"

People are now in constant communication, whether it\u2019s by text messages, email, or phone. However, everyone has a preferred way of communicating, which even extends to how someone communicates with a dental provider. As the dental industry becomes more competitive, meeting patients’ expectations in the way they prefer to be contacted can make the difference in attracting new patients or retaining existing ones. In fact, a recent study showed that poor communications can lead to poor patient experience, which, a 2021 survey noted, was the basis for switching dentists for 27.7% of all adults (<\/span>Coming together: How DSOs can address growing pains<\/span><\/a>, Becker\u2019s.).\u00a0<\/span>\u00a0<\/span><\/p>\n

But simply focusing on the volume or communication channel is not enough. More and more, patients are expecting a customized experience. These communications are an extension or continuation of a dialog. In the same way, a face-to-face dialog would seem awkward if the two parties were not speaking about the same topic; an email or text message would seem out of place if it were not relevant to both parties. However, creating and managing these communications can be resource-intensive for dental practices, and these practices often are not able to meet their patients\u2019 expectations.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Dental practices that use Denticon Patient Communication can eliminate many manual and repetitive tasks in patient messaging, saving the front office time. It also allows the front office to either text message or email the patient. Contacting patients through their preferred means also brings higher engagement. Lastly, Denticon Patient Communication enables the dental practice to send professional level communication to specific groups of patients, ensuring a personalized interaction. All this results in a better patient experience and enables you to better connect with patients. <\/span>\u00a0<\/span><\/p>\n

\u00a0Dental practices that use Denticon Patient Communications have access to:\u00a0<\/span>\u00a0<\/span><\/p>\n