{"id":11412,"date":"2024-07-26T13:28:02","date_gmt":"2024-07-26T20:28:02","guid":{"rendered":"https:\/\/www.planetdds.com\/?post_type=resources&#038;p=11412"},"modified":"2025-01-07T15:59:34","modified_gmt":"2025-01-07T23:59:34","slug":"scott-leune-revolutionizing-patient-communication","status":"publish","type":"resources","link":"https:\/\/www.planetdds.com\/resources\/scott-leune-revolutionizing-patient-communication\/","title":{"rendered":"Scott Leune on Revolutionizing Patient Communication"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In this episode of The Dental Economist Show, host Mike Huffaker is joined by Scott Leune, the founder and CEO of scottleune.com to discuss revolutionizing patient communication.<\/span><\/p>\n<p><strong>Join them as they talk about:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How Scott and his company have helped over 20,000 dentists enhance their dental business operations through purchasing, marketing, and consulting<\/span><\/li>\n<li aria-level=\"1\">Patient communication<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coaching programs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accountability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staying ahead in the industry<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Profit maximization frameworks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And much more!<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Scott Leune is the founder and CEO of scottleune.com, which simplifies the process of growing a dental business and brings an increasing level of profitability through seminars and de novo consulting programs. He also offers three seminars via his own Scott Leune website, including Startup and Design, Practice Management Mastery, and Multi-Practice.\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/LXhJWF7SyJM?si=jN2jufmSj3XZ4lJ9\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3><b>Episode Highlights<\/b><\/h3>\n<p><b>Advice for Those Considering Coaching: <\/b><span style=\"font-weight: 400;\">Scott suggests that many people trick themselves into not getting coaching or education\u2014that might be due to fears, assumptions, or a lack of information. He says that they&#8217;re adept at justifying their current position as being right, even though not paying for coaching is a false economy, since it will have negative ramifications down the line. He frequently hears from attendees of his events that they regret not taking action sooner. Scott breaks down the two best available options into education and coaching. Education is for those that are more worried about betting on themselves and is a good first step. Coaching is more expensive but allows you to access the best possible knowledge.<\/span><\/p>\n<p><b>Scott\u2019s Profit Maximization Framework:<\/b><span style=\"font-weight: 400;\">\u00a0Scott shares his profit maximization framework for dental practices, which focuses on controlling costs and increasing revenue. He discusses different models of practice, including full-time chairside, part-time, and no-time clinical work, and how dentists can achieve high take-home pay through strategic planning and efficient operations. He advises dentists to carefully consider the motivations and goals behind growing their practices or opening multiple locations, and to focus on profitability rather than just increasing size.\u00a0<\/span><\/p>\n<p><b>Dentistry and AI: <\/b><span style=\"font-weight: 400;\">Scott discusses the potential of AI in solving the widespread problem of missed phone calls in dentistry. Scott believes that AI will play a significant role in solving this problem by answering calls, having natural conversations with patients, and scheduling appointments. However, he also mentions the limitations of AI and questions whether it can provide the same level of interaction and conversion as a human. Scott and Mike agree that AI can be used as a backup tool and to handle overflow calls and note the advancements in conversational AI and its potential to support front office staff and manage customer expectations.<\/span><\/p>\n<p><b>Looking Ahead to the Future: <\/b><span style=\"font-weight: 400;\">Scott believes that it is a golden age for building start-up practices, saying \u201cI\u2019ve never seen it so good.\u201d He also highlights the way patients\u2019 needs are \u201cgoing way up,\u201d which will in turn drive innovation. Scott emphasizes that this is not just technological innovation, but general practice management innovation: how to retain employees, how to structure schedules, and how to deal with inflation. Although there is instability in the industry, as the saying goes, necessity is the mother of change.\u00a0<\/span><\/p>\n<p>Like and subscribe wherever you listen to podcasts:<br \/>\n<a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/the-dental-economist-show\/id1725109317\" target=\"_blank\" rel=\"noopener\">Apple Podcasts<\/a> | <a href=\"https:\/\/open.spotify.com\/show\/2GG6pL2h3sSuoWYmPWDCKw\" target=\"_blank\" rel=\"noopener\">Spotify<\/a> | <a href=\"https:\/\/podcasts.bcast.fm\/the-dental-economist-show\" target=\"_blank\" rel=\"noopener\">bCast<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this episode of The Dental Economist Show, host Mike Huffaker is joined by Scott Leune, the founder and CEO of scottleune.com to discuss revolutionizing patient communication. Join them as&#8230;<\/p>\n","protected":false},"featured_media":11415,"template":"","categories":[562,1427,164,128,1416,88,146,1417],"tags":[559,27,13,43,57,147,152],"resource_type":[1336],"class_list":["post-11412","resources","type-resources","status-publish","has-post-thumbnail","hentry","category-artificial-intelligence","category-dental-service-organization","category-dentists","category-dso","category-growth","category-planet-dds","category-practice-management","category-technology","tag-ai","tag-dental-practice","tag-dentistry","tag-dso","tag-planet-dds","tag-practice-management","tag-technology","resource_type-podcast"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/resources\/11412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/resources"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/11415"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=11412"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=11412"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=11412"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/resource_type?post=11412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}