When A.J. Peak started in dentistry, it was in his dad\u2019s practice. Fifteen years later, Peak Dental Services<\/a> has grown to sixty locations in two states. For a long time, the dental service organization (DSO) used a server-based practice management system, which made it challenging to access data, manage the revenue cycle, and run real-time reports.<\/p>\n In 2021, Peak Dental replaced its server-based practice management solution with Denticon<\/a>, a cloud-based solution that could ensure the clinical, operations, and revenue cycle management<\/a> (RCM) teams could easily track and manage patient data across multiple locations.<\/p>\n \u201cThere are four pillars of growth: get the strategy right, have enough cash, have the right set of people, and execute with the right KPIs,\u201d Peak said. “The key to success is building systems in your dental group, with accountability metrics. For that, you need to have standardization and visibility into your data.”<\/p>\n Moving to Denticon gave the Peak Dental team more tools to help them automate and streamline tasks. One group that benefitted immediately was the RCM team.<\/p>\n \u201cPeak\u2019s RCM team works remotely, and we used to have to remote into servers,\u201d explained Lindsay Romeo, Peak\u2019s RCM Manager. \u201cEvery site was different. You had to log out and then log back into each location, otherwise you couldn\u2019t see what was happening at the other location. It was a pain having to navigate through that. We needed to go cloud-based so we could see all locations in one place. Now with Denticon, I have all the offices right at my fingertips.\u201d<\/p>\n With Denticon, Peak now has a secure, cloud-based system with centralized data that can be accessed by authorized users anytime, anywhere. Implementing Denticon has also made several other operations easier to facilitate for the RCM team.<\/p>\n \u201cI can block the charges to the ledger, so that if the eligibility check fails for some reason, there\u2019s a block there now, whereas before it would just keep going forward,\u201d Romeo said. \u201cNow they have to fix the problem in order for it to move forward.\u201d<\/p>\n “We want to be very standardized. When we acquire a new practice, we move them over to Denticon as soon as possible. It gives us the ability to view data in real time and creates a roadmap for operational efficiency<\/a>, goal-setting, and performance evaluation,” shared Amber Collins, chief operation officer of Peak Dental Services.<\/p>\n Many of Peak\u2019s locations are close together, making it convenient for patients to visit different offices if they need to. Additionally, Peak locations can refer patients to other offices when needed. Denticon improves the patient and staff experience, by keeping patient records updated and accessible no matter which office a patient visits. This ensures patient records are consistently updated without the need to track down and update information.<\/p>\n \u201cThe solution we used prior to Denticon did not allow us to easily manage clients if they were going to more than one office,\u201d Romeo explained. \u201cWe have many offices close to each other, so some people go to multiple offices. Now with Denticon, we can easily track and manage patients who go to more than one office.\u201d<\/p>\n Interoffice referrals are a central part of Peak\u2019s ability to effectively serve patients, and using Denticon ensures the referral process<\/a> is seamless. This includes sharing patient information and imaging so that office staff and doctors always have access to the most current information.<\/p>\n \u201cDenticon makes the referral process very easy, and we save time with referrals,\u201d Romeo said. \u201cWe have all of the specialties offered within Peak, and Denticon makes it much easier to refer patients because we all share the same system. Everything is right there in one place for us. We can access X-rays in Denticon, meaning we\u2019re not chasing X-rays from another system, which saves us time.\u201d<\/p>\n Additionally, Denticon\u2019s patient communication features make it easier to oversee patient activity. \u201cSome of our offices are using Denticon\u2019s patient communication features such as being able to text and email with patients, and I like that this communication is automatically added to the patient\u2019s notes,\u201d Romeo said.<\/p>\n Denticon provides robust reporting, with centralized data that makes customizable reports easy to pull. With Peak\u2019s sixty offices on one system, Denticon provides reporting capabilities that save time.<\/p>\n \u201cDenticon reporting is more efficient. In our prior system, with sixty locations and sixty servers, we had to run sixty different reports,\u201d Romeo explained. \u201cWith Denticon we don\u2019t have to do that.\u201d<\/p>\n “We can run all of the reports from one place, easily changing a report according to the office or the information we need to pull. This is definitely a time saver.”<\/p>\n Romeo is a champion of Denticon and the go-to for her organization whenever any of her colleagues have questions on how to best leverage Denticon\u2019s features.<\/p>\n \u201cI find Denticon easy, and I am the unofficial Denticon trainer,\u201d Romeo shared. \u201cI even have people from other DSOs calling me with questions and I\u2019ll walk them through what to do on Denticon. When I\u2019m training people, I encourage them to not be scared to click a button. They can always back out if they made an error. I encourage people to play around. For example, if you have a lot of test charts, go in there and push buttons, and get familiar with it. You\u2019re not going to break it.\u201d<\/p>\n “I would recommend Denticon. Denticon has great features. For anyone still on servers, take the leap. Your servers aren’t going to last forever,” said Romeo.<\/p>\n To learn more about Denticon and other Planet DDS solutions, book a demo<\/a> with our team today.<\/p>\nOptimized Practice Management and RCM with Centralized Patient Data<\/h2>\n
Streamlined Tracking for All Patient Records<\/h2>\n
Efficient Cloud-Based Reporting for DSOs<\/h2>\n
Denticon Practice Management Is the Solution DSOs Rely On<\/h2>\n