{"id":12409,"date":"2024-08-15T10:24:38","date_gmt":"2024-08-15T17:24:38","guid":{"rendered":"https:\/\/www.planetdds.com\/?page_id=12409"},"modified":"2025-07-17T09:38:37","modified_gmt":"2025-07-17T16:38:37","slug":"apteryx-billing-questions","status":"publish","type":"page","link":"https:\/\/www.planetdds.com\/apteryx-billing-questions\/","title":{"rendered":"Apteryx Billing Questions"},"content":{"rendered":"
\r\n\t\t \n\n

Apteryx Billing Questions<\/strong><\/h1>\n\n\r\n\t\t\t <\/div><\/div>\n\n\n

We have a customer portal where you can view invoices, update payment information, and make payments.<\/p>\n\n\n\n

Click here: Customer Portal<\/a><\/p>\n\n\n\n

Your Customer\/Account ID is located on your invoice.<\/p>\n\n\n\n

Click “reset password” on the main page of the customer portal and a password will be sent.<\/p>\n\n\n\n

Q: How do I log in to my customer portal?<\/strong><\/p>\n\n\n\n

A:\u00a0Click on the link: Customer Portal<\/a><\/p>\n\n\n\n

Enter your Customer\/Account ID, which can be found on your invoice. Your password will have been emailed to you. If you do not know your password, please click \u201cReset Password\u201d on the main page of the customer portal, a new password will be sent to the billing email on file. Please be patient as this may take a few minutes to receive.<\/p>\n\n\n\n

Q: Where can I find my invoice?<\/strong><\/p>\n\n\n\n

A: Please note that the <\/strong>AR@planetdds.com<\/strong><\/a> e-mail is no longer being monitored. Instead, please submit a ticket through our official support channel on Zendesk by following these steps.<\/strong><\/p>\n\n\n\n

    \n
  1. Visit our\u00a0Zendesk Support Portal \u00a0<\/strong>>\u00a0Client Hub | Help Center | Planet DDS<\/a><\/li>\n\n\n\n
  2. Click on the \u201cSubmit a Support Ticket\u201d button under the Apteryx section<\/li>\n\n\n\n
  3. Provide detailed information about your issue, including your Customer ID and\/or Invoice number, and our team will address it promptly. Failure to provide a Customer ID or Invoice Number will result in a delayed response. Please provide, if you are able.<\/strong><\/li>\n<\/ol>\n\n\n\n

    We look forward to resolving your matter as quickly as possible and will respond to you within 72 hours. We appreciate your understanding and cooperation.<\/p>\n\n\n\n

    Q: How do I pay?<\/strong><\/p>\n\n\n\n

    A: The account will be charged automatically with the credit card information provided at the time of set up. Otherwise, you can make payments through the customer portal. \u201cOpen Invoices\u201d tab.<\/p>\n\n\n\n

    Q: How can I update my payment information?<\/strong><\/p>\n\n\n\n

    A: You can update your payment information in the secure customer portal. Select add new card, once the credit card information is entered select \u201cUpdate and Store information\u201d<\/p>\n\n\n\n

    Q: Where can I get a receipt?<\/strong><\/p>\n\n\n\n

    A: All receipts can be found in the customer portal under the \u201cPaid Invoices\u201d tab.<\/p>\n\n\n\n

    Q: Please take off my sales tax<\/strong><\/p>\n\n\n\n

    A: Visit our\u00a0Zendesk Support Portal \u00a0<\/strong>>\u00a0Client Hub | Help Center | Planet DDS<\/a><\/p>\n\n\n\n

      \n
    1. Click on the \u201cSubmit a Support Ticket\u201d button under the Apteryx section.<\/li>\n\n\n\n
    2. Provide detailed information about your issue, including your Customer ID and\/or Invoice number, and our team will address it promptly. Failure to provide a Customer ID or Invoice Number will result in a delayed response. Please provide, if you are able.<\/strong><\/li>\n<\/ol>\n\n\n\n

      We look forward to resolving your matter as quickly as possible and will respond to you within 72 hours. We appreciate your understanding and cooperation.<\/p>\n\n\n\n

      Q: What is this product on my invoice?<\/strong><\/p>\n\n\n\n

      A:\u00a0Information regarding products can be found here Product Training | Planet DDS<\/a><\/p>\n\n\n\n

      Q: Where do I send checks to?<\/strong><\/p>\n\n\n\n

      A: We highly recommend having payment information on file, especially for those with monthly recurring billing. If you choose to continue paying via check, please make checks payable to Planet DDS. Please send checks to the following address:<\/p>\n\n\n\n

      17872 Gillette Avenue
      Suite 250
      Irvine, California 92614<\/p>\n\n\n\n

      For further assistance, please contact our Customer Care Team using the following link:\u00a0Client Hub | Help Center | Planet DDS<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      We have a customer portal where you can view invoices, update payment information, and make payments. Click here: Customer Portal Your Customer\/Account ID is located on your invoice. Click “reset…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12409","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/pages\/12409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/comments?post=12409"}],"version-history":[{"count":0,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/pages\/12409\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=12409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}