{"id":12905,"date":"2024-08-27T16:28:25","date_gmt":"2024-08-27T23:28:25","guid":{"rendered":"https:\/\/www.planetdds.com\/?p=11509"},"modified":"2024-08-27T16:28:25","modified_gmt":"2024-08-27T23:28:25","slug":"how-dsos-are-solving-the-dental-staffing-shortage","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/how-dsos-are-solving-the-dental-staffing-shortage\/","title":{"rendered":"How DSOs Are Solving the Dental Staffing Shortage\u00a0"},"content":{"rendered":"<p><span data-contrast=\"auto\"><em>This article was written by the Planet DDS staff and originally published on <a href=\"https:\/\/www.drbicuspid.com\/dental-business\/dso\/article\/15681920\/how-dsos-are-solving-the-staffing-shortage-in-dentistry\" target=\"_blank\" rel=\"noopener\">DrBicuspid.com<\/a>. This is the fourth article of a five-part series with DSO leaders at the <a href=\"https:\/\/dykemadso.com\/\" target=\"_blank\" rel=\"noopener\">Dykema<\/a> Conference in 2024.\u00a0<\/em><\/span><\/p>\n<p><span data-contrast=\"auto\">Higher pay, career advancement, and a better work environment have been the three biggest drivers of dentist and team member turnover and <a href=\"https:\/\/www.planetdds.com\/blog\/overcoming-dental-staffing-shortages\/\" target=\"_blank\" rel=\"noopener\">staffing shortages<\/a> in 2024. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Dental leaders at this summer\u2019s Dykema DSO conference share how employee expectations, combined with marketplace pressures, have led dental service organizations (DSOs) to adjust salaries, benefits, and perspectives to reduce staffing shortages.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Turnover at DSOs<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\"> and Staffing Changes<\/span><\/h2>\n<p><span data-contrast=\"auto\">Staffing changes have occurred at every level, including the top executives.<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cStarting in January 2023, we saw a lot of restructuring and layoffs from some of the larger dental groups,\u201d said <a href=\"https:\/\/www.youtube.com\/watch?v=KUjScKbVe1M\" target=\"_blank\" rel=\"noopener\">Jon Fidler<\/a>, CEO of Fidler &amp; Associates, an executive search firm.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cUp until 2023, money was flowing well for the acquisition side due to favorable interest rates, doctors looking to transition, and more practices joining DSOs. In 2023, the rates skyrocketed, financing was tougher to get, and sellers became more timid because the multiples were lower.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cDental groups that had primarily grown through <a href=\"https:\/\/www.planetdds.com\/resource-library\/dso-ma-101-ebook\/\" target=\"_blank\" rel=\"noopener\">M&amp;A<\/a> [mergers and acquisitions] had to shift and show same-store growth instead, which can take a different skill set. That led to leadership changes at a lot of companies. I think the bulk of layoffs have happened, but some groups are still tightening up,\u201d said Fidler.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Who\u2019s Looking to Change Dental Jobs<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The number of dentists and team members looking for new jobs in 2024 is staggering.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cAccording to <\/span><a href=\"https:\/\/amplify360.com\/hubfs\/salarysurvey2024\/ss2024-salarysurveymain.pdf\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Dentalpost\u2019s annual salary survey<\/span><\/a><span data-contrast=\"auto\">, 57% of dentists polled said they were looking for a new job before the end of 2024,\u201d said Heidi Arndt, founder of <a href=\"https:\/\/www.evolvedentaladvisors.com\/meet-the-founder\" target=\"_blank\" rel=\"noopener\">Evolve Dental Advisors<\/a>. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The survey also reported:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">45% of all respondents were considering a job change in 2024<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">13.8% of owner-dentists planned to retire within three years<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">15% of hygienists planned to retire within three years<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">While associate dentists are primarily seeking career advancement, the other clinical team members and front office staff are leaving for higher pay, according to the survey.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cGenerational differences are changing how companies communicate with their employees,\u201d said Arndt. \u201cGen Z and Millennials want to be developed. Many of them grew up texting and they need to be taught interpersonal skills including soft skills, communication skills, and leadership skills.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p>Check out what DSO leaders and dentists have to say about how to retain and attract your dental staff in this video from Dykema 2024:<\/p>\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/tpen2bbwsz.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_tpen2bbwsz seo=true videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img decoding=\"async\" style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/tpen2bbwsz\/swatch\" alt=\"\" aria-hidden=\"true\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2><b><span data-contrast=\"auto\">7 Ways to Attract and Retain Dental Employees<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">At this year\u2019s Dykema DSO conference, dental industry leaders shared some of the creative ways they\u2019re attracting and retaining talented employees to avoid staffing shortages:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. Invest in a higher hourly rate tradeoff.<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Companies are finding that employees prefer a higher starting salary rather than robust retirement benefits. \u201cOne of the biggest things we found is that employees want their money now,\u201d said Dr. Robin Reich, founder of <a href=\"https:\/\/www.reichdentalcenter.com\/\" target=\"_blank\" rel=\"noopener\">Reich Dental Centers<\/a> and a past president of the <a href=\"https:\/\/www.gadental.org\/\" target=\"_blank\" rel=\"noopener\">Georgia Dental Association<\/a>. \u201cSo while we do still have a very good retirement benefit, it\u2019s lessened so we\u2019re able to pay more in wages.\u201d\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2. Hire from other industries.<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">Want to increase your case acceptance rate? Dental consultant Dee Fischer, CEO of <a href=\"https:\/\/fischerspro.com\/\" target=\"_blank\" rel=\"noopener\">Fischer Professional Group<\/a>, recommends hiring jewelry store clerks, realtors, and other sales professionals for treatment coordinator positions. She says people who work in service industries such as hospitality often make great front-office employees, while bookkeepers, medical coders and auditors may excel at insurance billing and revenue cycle management.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3. Be flexible with dental job sharing.<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">\u201cWe have to be flexible. In fact, we have two hygienists who are expecting babies, and they\u2019re going to come back and job-share, and they\u2019re going to watch each other\u2019s children,\u201d said Dr. Reich.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">4. Offer gas stipends for your dental team.<\/span><\/b><\/h3>\n<p><span data-contrast=\"auto\">\u201cWe\u2019re hearing from employees that they want innovative benefits like gas stipends,\u201d said Teresa Williams, COO and CFO of <a href=\"https:\/\/www.thedentalexpress.com\/\" target=\"_blank\" rel=\"noopener\">Dental Express<\/a>, a dental group with six affiliated locations in California.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">5. Use dental staff referrals.<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">\u201cStaffing has been a challenge since COVID,\u201d said Dr. Hamid Barkhordar, co-president of <a href=\"https:\/\/caredentistrygroup.com\/\" target=\"_blank\" rel=\"noopener\">Care Dentistry Group<\/a>, a DSO with sixteen affiliated locations. \u201cWe\u2019ve really worked on staff referrals and that\u2019s helped us build our workforce.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">6. Consider dental hygiene temps.<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">According to the Dentalpost 2024 salary survey, one-third of hygienists plan to retire by 2030. Unfortunately, that means the hygiene shortage will remain a problem for years.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cWith hygienists, we have found temp agencies help because a lot of hygienists like the freedom to pick up a shift when they want to. It\u2019s not ideal, but it\u2019s much better than nothing,\u201d said Dr. Bradley Dykstra, founder of <a href=\"https:\/\/mismilesdentalgroup.com\/\" target=\"_blank\" rel=\"noopener\">MI Smiles Dental Group<\/a>, which has seven affiliated practices in Michigan.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cWe\u2019re looking at a whole plethora of areas to help with hygiene patient flow,\u201d said Dr. AJ Acierno, president of clinical operations at <a href=\"https:\/\/smilebrands.com\/\" target=\"_blank\" rel=\"noopener\">Smile Brands<\/a>, a DSO with almost 700 affiliated locations. \u201cThat could be assisted hygiene, temp staffing companies, going into high schools to get people interested in the profession.\u201d <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">7. Enhance dental culture and job satisfaction.<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">At the Dykema DSO conference in July, Dr. Saam Zarrabi, CEO of<a href=\"https:\/\/www.rodeodental.com\/\" target=\"_blank\" rel=\"noopener\"> Rodeo Dental &amp; Orthodontics<\/a>, and Jeff Adams, CEO of <a href=\"https:\/\/risasdental.com\/\" target=\"_blank\" rel=\"noopener\">Risas Dental and Braces<\/a>, showed how a positive company culture directly leads to greater job satisfaction and higher productivity.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cPeople want to work for a company that has a common purpose, that will invest in you, that has great leaders and is a place where you enjoy the people you work with,\u201d said Adams. \u201cThat\u2019s when people will go through brick walls for you.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Improve Dental Staffing for Your Organization\u00a0<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">There are signs that it will be easier to hire moving forward.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cWe\u2019re seeing a bit of a change because there have been layoffs,\u201d said Dee Fischer. \u201cFor example, we put out an ad for a front desk position and got 121 applications. That was much higher than we had previously.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cRecruit, recruit, recruit<\/span><span data-contrast=\"auto\">\u2014<\/span><span data-contrast=\"auto\">and create a great experience for your team. That\u2019s the best way to solve the staffing situation,\u201d said Dr. Acierno.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article was written by the Planet DDS staff and originally published on DrBicuspid.com. This is the fourth article of a five-part series with DSO leaders at the Dykema Conference&#8230;<\/p>\n","protected":false},"author":12,"featured_media":11584,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[80,921,1427,164,138],"tags":[1431,27,687,1387,1388,1432,14,1433],"class_list":["post-12905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dental-industry","category-dental-office-staff","category-dental-service-organization","category-dentists","category-trends","tag-dental-hygenists","tag-dental-practice","tag-dental-service-organization","tag-dental-staff","tag-dental-staffing","tag-dental-teams","tag-dentists","tag-staffing-shortages"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/12905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/comments?post=12905"}],"version-history":[{"count":0,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/12905\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/11584"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=12905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=12905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=12905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}