{"id":2909,"date":"2021-01-25T15:17:39","date_gmt":"2021-01-25T22:17:39","guid":{"rendered":"https:\/\/www.planetdds.com\/blog\/create-loyal-patients-by-improving-the-patient-experience\/"},"modified":"2024-08-16T14:01:58","modified_gmt":"2024-08-16T21:01:58","slug":"create-loyal-patients-by-improving-the-patient-experience","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/create-loyal-patients-by-improving-the-patient-experience\/","title":{"rendered":"Create Loyal Patients by Improving the Patient Experience"},"content":{"rendered":"

Two elements drive your dental practice or DSO success<\/a><\/span>. There are business elements and there are customer (patient) service elements. Improving the patient experience and creating patient loyalty is a synergy of both.<\/p>\n

Think of patient experience as that you-know-it-when-you-see-it kind of occurrence. But creating and maintaining that response requires intentionality.<\/p>\n

Why improving patient experience is a big deal<\/h2>\n

Your patients (like the general public) are accustomed to high levels of consumer satisfaction. Social media has increased the ability to immediately approve or disapprove of a product or service.<\/p>\n

And as you know, people are quick to let you know when you did good\u2026and did not so good!<\/p>\n

Even so, their perception can be challenged or altered depending on the way you manage and scale the experience you create.<\/p>\n

And then there\u2019s patient loyalty. These days it\u2019s connected to the patient experience through a variety of engaging factors.<\/p>\n