Synchronization is an appropriate description. It has big-time application to improving your dental practice back-office workflows.<\/p>\n
First, let\u2019s clarify (for this discussion) who the back-office is. The primary focus here is your clinical team – your dental assistants, your dental hygienists, any other clinical support personnel, and of course, you, the dentist.<\/p>\n
Back to synchronization\u2026<\/p>\n
Perhaps the biggest key to back-office workflow success is having your team in-sync. Before we unpack that, it\u2019s important to see the other side of the equation.<\/p>\n
You can feel it, can\u2019t you? And it\u2019s not just a Monday-post-weekend vibe. Worse, it\u2019s that downer feeling you get arriving at your office.<\/p>\n
Sure, you\u2019re looking at a full schedule. But the burden comes when you face having to work alongside team members that, to be honest, don\u2019t play-well-together.<\/p>\n
Out of sync, lack of unity, inability to anticipate next steps – call it what it is. However you experience it daily or occasionally it\u2019s tanking your workflows.<\/p>\n
Even more concerning – your patients feel it!<\/p>\n
The struggle is real.<\/p>\n
Why can\u2019t we all just get along? You can!<\/p>\n
It\u2019s time to re-energize your back-office team and do the hard work of getting them working together as the proverbial \u201cwell-oiled-machine\u201d you know they can be.<\/p>\n
\u201cIf you take out the team in teamwork, it\u2019s just work. Now who wants that?\u201d – Matthew Woodring Stover [1]<\/sup><\/a><\/p>\n It goes without saying that your overall dental practice workflows have a major impact on your standard of care. Those same workflows also drive your team\u2019s efficiency, clarifies their individual roles, and enhances cross-department communication.<\/p>\n That communication factor is a leading influence on team synchronization. So, let\u2019s begin there and cover some additional back-office workflow improvements.<\/p>\n Where you communicate is on-par with what and how you communicate. For example, team communication happens in a variety of settings within your practice.<\/p>\n Add that mix to your practice management software platform. At a glance your clinical team is notified about patient treatment and procedural data via \u201cflags,\u201d color codes, and patient notes.<\/p>\n This isn\u2019t news to you. But it serves to remind you how complex your back-office team communication can become the more patients you treat day in and day out.<\/p>\n Confirm that communication is clear across each channel. Ask team members to confirm their understanding rather than assuming a meaning or intention behind a \u201cflag\u201d or note.<\/p>\n This is the value of the morning huddle<\/a>. Renew and use it to daily firm up all communication around your schedule, a patient\u2019s treatment details, who\u2019s involved in the procedure(s), etc.<\/p>\n Cross-trained team members do more than take up the slack. Sure, that\u2019s a benefit but it also expands ownership in creating the patient experience.<\/p>\n You might also experience less friction when team members feel a sense of ownership in the overall production. Everyone pulling together overcomes team inertia.<\/p>\n Patients will notice and \u201cfeel\u201d a unified practice culture. The last thing you want is a patient walking up on, overhearing, or experiencing tension between team members.<\/p>\n In essence, a well networked team brings their unique role and skills to each patient\u2019s appointment. From front-desk to clinical\/back-office it\u2019s vital to establish your \u201chand-offs.\u201d<\/p>\n Quality handoffs affect financials, scheduling, referrals, and more. Keep your team care network in consistent communication and cohesive.<\/p>\n The \u201cflow\u201d portion of your dental practice workflows will remain open and productive with the right technology in place.<\/p>\n Technology should enhance patient convenience and team productivity. Evaluate your current technology and determine if it accomplishes both.<\/p>\n Workflow enhancements like the cloud-based Denticon Dental Practice Management Software Platform<\/a> and dashboards are a good foundation. The above mentioned contactless, digital technologies merge perfectly with them.<\/p>\n Get an inside look at how Denticon works.<\/a><\/p>\n Contact us for more information<\/a> about how our patient care systems can produce better dental practice workflows, increase your production, and exceed patient expectations.<\/p>\n [1]<\/sup><\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/sup>https:\/\/frontofficerocks.com\/dental-team-training\/front-office-vs-back-office-how-to-unite-your-dental-team\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Synchronization is an appropriate description. It has big-time application to improving your dental practice back-office workflows. First, let\u2019s clarify (for this discussion) who the back-office is. The primary focus here…<\/p>\n","protected":false},"author":3,"featured_media":5043,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[146,1417],"tags":[536,554,161,555,189,556,557,108,27,467,109,306,373,558,74,199,152,200],"class_list":["post-5042","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management","category-technology","tag-appointment","tag-back-office","tag-clinical","tag-clinical-team","tag-communication","tag-dental-assistant","tag-dental-hygienist","tag-dental-office","tag-dental-practice","tag-dental-practice-management-software","tag-dentist","tag-patient","tag-patient-experience","tag-producition","tag-support","tag-team","tag-technology","tag-workflow"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/5042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/comments?post=5042"}],"version-history":[{"count":0,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/5042\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/5043"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=5042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=5042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=5042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}The wonder of an in-sync back-office dental team (workflows included)<\/h2>\n
Create clear, consistent communication channels<\/h3>\n
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Expand team member skills with cross-training<\/h3>\n
\n
Network all departments to improve the patient experience<\/a><\/h3>\n
Leverage technology<\/h3>\n
\n
Positive results emerge from effective and efficient back-office workflows.<\/h2>\n