{"id":6856,"date":"2021-11-17T15:36:25","date_gmt":"2021-11-17T22:36:25","guid":{"rendered":"https:\/\/www.planetdds.com\/?p=6856"},"modified":"2024-08-16T14:00:54","modified_gmt":"2024-08-16T21:00:54","slug":"the-importance-of-culture-for-your-dso-and-acquisition-process","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/the-importance-of-culture-for-your-dso-and-acquisition-process\/","title":{"rendered":"The Importance of Culture for Your DSO and Acquisition Process"},"content":{"rendered":"<p><span data-contrast=\"none\">Culture is a hot topic. And for good reason. Your DSO\u2019s growth relies on a positive culture and your ability to identify and acquire practices that are culturally aligned with your organization. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Culture impacts\u00a0your organization\u2019s\u00a0people,\u00a0systems,\u00a0and strategies.\u00a0So, it\u2019s surprising to sometimes see a lack of appreciation for culture across many businesses and organizations\u2014including dentistry. Let\u2019s talk about culture and why it matters to your DSO.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">What is \u201cculture\u201d and why is it essential to your DSO\u2019s success?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:640}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Think of\u00a0<\/span><span data-contrast=\"none\">\u201c<\/span><span data-contrast=\"none\">culture<\/span><span data-contrast=\"none\">\u201d\u00a0as:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><a href=\"https:\/\/www.planetdds.com\/blog\/how-to-exceed-your-dental-patients-expectations\/\"><span data-contrast=\"none\">The \u201cvibe\u201d or \u201cfeel\u201d\u00a0that your staff and patients\u00a0experience<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">The simplicity and scalability of your systems and workflows<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">The attitude of your team as they serve your patients<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">It\u2019s a combination of your organization\u2019s first\u00a0impressions, your systems, and your team\u2019s\u00a0patient engagement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p>The culture of your group dental practice or DSO is the personality of your organization.<\/p>\n<p><span data-contrast=\"none\">Culture\u00a0can reveal\u00a0itself in several ways\u00a0and impede or support\u00a0your\u00a0DSO\u2019s\u00a0success and growth.\u00a0Here are some questions to ask to evaluate the current culture.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">How is your staff and patient retention?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:860,&quot;335559737&quot;:0,&quot;335559738&quot;:255,&quot;335559740&quot;:360,&quot;335559991&quot;:480}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">How\u00a0are the\u00a0team\u00a0dynamics?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:860,&quot;335559737&quot;:0,&quot;335559738&quot;:255,&quot;335559740&quot;:360,&quot;335559991&quot;:480}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">How is\u00a0recruiting and hiring going?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:860,&quot;335559737&quot;:0,&quot;335559738&quot;:255,&quot;335559740&quot;:360,&quot;335559991&quot;:480}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">How is\u00a0new\u00a0patient acquisition going?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:860,&quot;335559737&quot;:0,&quot;335559738&quot;:255,&quot;335559740&quot;:360,&quot;335559991&quot;:480}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">With a definition of culture in mind and a quick evaluation of your current culture, check out the following tips.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">How to\u00a0rebuild culture in your DSO<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:640}\">\u00a0<\/span><\/h2>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Get buy-in from your team<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Organizational leadership is tasked with rallying your team around your DSO\u2019s vision. The cultural expression of that vision relies on how your team\u00a0owns\u00a0their role\u00a0within\u00a0it.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You should seek input to ensure individual team member\u2019s buy in to the DSOs vision and their individual role.\u00a0It\u2019s important to\u00a0ensure\u00a0that individual team members\u00a0understand\u00a0their unique contribution to representing the culture\u00a0of the DSO among\u00a0other\u00a0team members and with\u00a0patients.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Here are a few ways to rebuild culture in\u00a0your\u00a0DSO:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Build team camaraderie around supporting each other and serving your patients<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Invest time to create cohesive, supportive team relationships through team meetings, offsite gatherings, and learning environments<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Make it safe to have team conversations about strengths and weaknesses relative to practice culture throughout your organization<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Celebrate success &#8211; leverage failure<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Some days you win and some days you\u00a0<\/span><span data-contrast=\"none\">lose.<\/span><span data-contrast=\"none\">\u00a0Winning or losing isn\u2019t the issue &#8211; it\u2019s what you do with each situation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Look for daily successes you have with patients.\u00a0Celebrate\u00a0them during morning huddles and team meetings.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Create\u00a0safe\u00a0opportunities to reflect on\u00a0where\u00a0team members, including yourself, could have done better.\u00a0Ask team members what can be learned from the mistakes to improve practice\/organizational culture.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"8\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Compare your\u00a0cultural\u00a0growth each quarter according to your celebrated successes and your leveraged failures.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">How to sustain culture in your DSO<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:640}\">\u00a0<\/span><\/h2>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Keep your culture story top-of-mind<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">It\u2019s vital that your DSO\u2019s leadership stays connected to their\u00a0vision.\u00a0Losing\u00a0sight of\u00a0your\u00a0goals and aspirations\u00a0can\u00a0lead to lack of direction and\u00a0purpose.\u00a0It can also lead to dissatisfied employees and higher turnover rates.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Remember that\u00a0culture resonates through all levels of your organization<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">\u00a0Leaders, managers, and team members must\u00a0be aligned with\u00a0the unique\u00a0vision of\u00a0your DSO.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"10\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Create\u00a0a vision\u00a0that\u00a0is\u00a0clear and compelling<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"10\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">On a regular basis, communicate those statements to keep them top of mind for all team members<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:860,&quot;335559737&quot;:0,&quot;335559738&quot;:255,&quot;335559740&quot;:360,&quot;335559991&quot;:480}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"10\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Inspire your team to personalize their role as they work within your culture<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Symbol\" data-listid=\"10\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Develop new stories from your DSO\u2019s successes (and failures)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>Kristi Casey, CEO and COO of Rock Dental Brands joined the Dental Economist Show to share her insights on maintaining a <a href=\"https:\/\/www.youtube.com\/watch?v=db92FtxzXpA\" target=\"_blank\" rel=\"noopener\">positive culture<\/a> for DSOs. Check out the full episode <a href=\"https:\/\/www.youtube.com\/watch?v=db92FtxzXpA\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Set standards that help keep your culture on mission<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Your purpose taps into the core\u00a0<\/span><span data-contrast=\"none\">\u201c<\/span><span data-contrast=\"none\">why\u201d that drives what you do. This is more granular than a stated mission\/vision statement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Setting culture standards helps you measure progress, develop new ideas, and align your next steps with your reason for existence.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Action is key!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"12\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Build your team around their ability to make a positive contribution to your culture<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"12\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Define team\u00a0goals and\u00a0roles\u00a0around ongoing improvement and\u00a0provide\u00a0coaching\u00a0through quarterly and annual reviews.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"12\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Train around your culture standards in addition to team member roles and tasks<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">The goal: create a culture-centric organization.\u00a0Not only will this improve team morale, but your patients will see the difference, too.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Evaluate your culture around measurable results<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Culture reveals how well you\u2019re living your vision. It\u2019s easy to talk a good game\u00a0but\u00a0the proof is in the outcomes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Routinely ask these questions of your DSO leadership and during team encounters.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Do your teams embody your DSO\u2019s \u201cwhy?\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Does your care standard and patient experience reflect your culture\u2019s values?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Is your culture fertile for growing and developing new leadership?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Periodically evaluate how staff and patient retention<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"14\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Check in with recruiting and human resources to ask how hiring efforts are going<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">How to navigate and merge culture during a DSO acquisition<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:640}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Culture is\u00a0unique to each organization.\u00a0It identifies what\u2019s unique about an organization\u2014yours\u00a0and those you seek to acquire.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">It\u2019s vital that you do the work necessary to define, understand, and evaluate culture,\u00a0especially when pursuing an acquisition.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Have a well-defined culture \u201cmap\u201d\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Your acquisition conversations will naturally revolve around the unique, appealing, and potentially unappealing qualities of a practice.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Compare your\u00a0DSOs\u00a0culture\u00a0with that of the practice you\u2019re seeking to acquire<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Determine the level of challenge or difficulty for the post-acquisition journey based on\u00a0cultural similarities or differences<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"16\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Proceed based on\u00a0assessment of\u00a0the practice\u2019s cultural fit with your DSO<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Get acquainted before opening the door to the acquisition\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Share\u00a0about\u00a0your\u00a0DSO and\u00a0take time to\u00a0learn\u00a0about\u00a0the\u00a0practice\u00a0you\u2019re\u00a0looking\u00a0to\u00a0acquire:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"25\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Patient\u00a0care standards<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"25\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Leadership philosophy<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"25\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Business\u00a0goals<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"25\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Team dynamics\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf02d\" data-font=\"Symbol\" data-listid=\"25\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Company values<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Investing time to get acquired with the practice and letting them get to know your DSO\u00a0helps identify any potential red flags or can\u00a0help\u00a0both parties feel confident in\u00a0<\/span><a href=\"https:\/\/www.planetdds.com\/blog\/top-5-things-for-dsos-to-consider-before-acquiring-a-dental-practice\/\"><span data-contrast=\"none\">moving forward with the acquisition<\/span><\/a><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">Design a practice onboarding process<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Team dynamics have high potential for friction\u00a0in the early days of an acquisition.\u00a0It could be reluctance from some, a general sense of\u00a0<\/span><span data-contrast=\"none\">\u201c<\/span><span data-contrast=\"none\">loss\u201d felt by leaving the practice they\u2019ve known, and the common attrition that can occur during an acquisition.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Other merger\u00a0dynamics come into play as well. You\u2019re merging care and business philosophies, patient databases, and technology preferences.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Baskerville, Baskerville_MSFontService, sans-serif\" data-listid=\"22\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Invest time in initial team building conversations and encounters to\u00a0get started on\u00a0the\u00a0right foot<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:255,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"-\" data-font=\"\" data-listid=\"22\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Maintain an open-door policy on all team or business-related questions, adjustments, and post-acquisition challenges<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Baskerville, Baskerville_MSFontService, sans-serif\" data-listid=\"22\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Communicate your onboarding process and revisit\u00a0as needed\u00a0to allow\u00a0for team and dentist buy-in<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:113,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">The health of your DSO culture\u00a0reflects on\u00a0the patient experience, your team\u00a0dynamics, your systems and workflows.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Look\u00a0to\u00a0these resources for cultural inspiration in your DSO:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.planetdds.com\/blog\/whats-driving-the-accelerated-growth-of-dsos\/\"><span data-contrast=\"none\">What\u2019s Driving the Accelerated Growth of DSOs?<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.planetdds.com\/blog\/how-to-onboard-new-dental-practice-employees\/\"><span data-contrast=\"none\">How to Onboard New Dental Practice Employees<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.planetdds.com\/blog\/how-digitally-mature-dsos-achieve-a-competitive-advantage\/\"><span data-contrast=\"none\">How Digitally Mature DSOs Achieve a Competitive Advantage<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p aria-level=\"3\"><span data-contrast=\"none\">Invest in software that is backed by your team members,\u00a0makes their\u00a0lives\u00a0easier, their jobs more enjoyable,\u00a0and helps create a positive culture.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:396,&quot;335559739&quot;:396,&quot;335559740&quot;:440}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.planetdds.com\/book-a-demo\/\"><span data-contrast=\"none\">Book a demo<\/span><\/a><span data-contrast=\"none\">\u00a0and discover how\u00a0Planet DDS solutions\u00a0can support your DSO\u2019<\/span><span data-contrast=\"none\">s\u00a0culture.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:56,&quot;335559739&quot;:283,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Culture is a hot topic. And for good reason. Your DSO\u2019s growth relies on a positive culture and your ability to identify and acquire practices that are culturally aligned with&#8230;<\/p>\n","protected":false},"author":3,"featured_media":6857,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1416,146],"tags":[877,426,282,66,687,13,43,550,177,169,452,454,440,878,68,89,593,879,198,199,793],"class_list":["post-6856","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-growth","category-practice-management","tag-acquire","tag-acquisition","tag-culture","tag-dental","tag-dental-service-organization","tag-dentistry","tag-dso","tag-employee","tag-engagement","tag-growth","tag-hiring","tag-leadership","tag-mission","tag-organization","tag-patients","tag-practice","tag-recruiting","tag-retention","tag-staff","tag-team","tag-vision"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/6856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/comments?post=6856"}],"version-history":[{"count":0,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/6856\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/6857"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=6856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=6856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=6856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}