{"id":6873,"date":"2021-11-19T13:10:01","date_gmt":"2021-11-19T20:10:01","guid":{"rendered":"https:\/\/www.planetdds.com\/?p=6873"},"modified":"2021-11-19T13:10:01","modified_gmt":"2021-11-19T20:10:01","slug":"4-strategies-for-reducing-dental-patient-cancellations-and-no-shows","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/4-strategies-for-reducing-dental-patient-cancellations-and-no-shows\/","title":{"rendered":"How to Keep Patients from Cancelling Appointments: 4 Strategies for DSOs"},"content":{"rendered":"

Last minute emergencies can come up. Or a patient can overbook their schedule or simply forget about their appointment.\u00a0Patients are human and life gets busy.\u00a0But\u00a0your practice can take steps to minimize last minute cancellations and no-shows as much as possible.\u00a0By\u00a0implementing\u00a0a few proactive strategies, you can: 1)\u00a0set up an appointment workflow to keep new and current patients on track, 2)\u00a0ensure\u00a0patients\u00a0return for\u00a0recare\u00a0appointments,\u00a0and\u00a03) protect your schedule and revenue cycle.\u00a0<\/span>\u00a0<\/span><\/p>\n

Four strategies for reducing dental patient cancellations and no-shows<\/span><\/b>\u00a0<\/span><\/h2>\n

1. Train and support your team<\/span><\/b>\u00a0<\/span><\/h3>\n

Your team has dozens of patient interactions each day. It\u2019s easy\u00a0for there\u00a0to\u00a0be\u00a0some\u00a0variance\u00a0in the quality\u00a0and consistency\u00a0of their interaction with patients.<\/span>\u00a0<\/span><\/p>\n

For example, the hectic front-desk environment of treatment presentations and checking patients in and out can easily allow appointment reminders to slip.\u00a0Your front-office staff\u00a0may get tied up with other tasks and inadvertently forgotten to send appointment reminders.<\/span>\u00a0<\/span><\/p>\n