{"id":8378,"date":"2021-06-24T19:54:00","date_gmt":"2021-06-25T01:54:00","guid":{"rendered":"https:\/\/www.planetdds.com\/blog\/top-3-focus-points-to-grow-your-practice-online\/"},"modified":"2021-06-24T19:54:00","modified_gmt":"2021-06-25T01:54:00","slug":"top-3-focus-points-to-grow-your-practice-online","status":"publish","type":"post","link":"https:\/\/www.planetdds.com\/blog\/top-3-focus-points-to-grow-your-practice-online\/","title":{"rendered":"Top 3 Focus Points To Grow Your Practice Online"},"content":{"rendered":"<h4>By Dr. Greg Grillo<\/h4>\n<p>In 2021,\u00a0<span class=\"newlink\"><a href=\"https:\/\/mkchiropracticrecruiting.com\/how-industry-facts-impact-my-chiropractic-career\/\" target=\"_blank\" rel=\"noopener\">2500 new chiropractors\u00a0<\/a><\/span>will join the profession. During the same span, dental expenditures may drop by 20%. And inflation jumped to its highest point\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.wsj.com\/articles\/us-inflation-consumer-price-index-may-2021-11623288303\" target=\"_blank\" rel=\"noopener\">in 13 years\u00a0<\/a><\/span>last month, a sign that higher prices may stretch family budgets in the months ahead.<\/p>\n<p>These projections seem unrelated at first glance. But as healthcare entrepreneurs, we can\u2019t afford to miss the intertwined forces shaping the market around us. More provider choices for consumers with tightening budgets demand that we run high quality, proactive enterprises. If we blend into the landscape, we may get overlooked. Regardless of our niche, we need to earn attention, position our brand, and tie online touchpoints to offline experiences.<\/p>\n<p>My office manual contains details on 32 systems, and each one requires oversight and management. If that\u2019s not enough to focus on, care for existing patients and intricate procedures come first. And while that\u2019s happening, Google is updating its algorithm and creating headwinds for my SEO. As a result, we\u2019re dealing with a complex mix, which means the big pieces sometimes get overlooked.<\/p>\n<p>Take three key focus points and come back to them in a quarterly review. Then, look at each one as a team and ask:<\/p>\n<ul>\n<li>What are we doing well?<\/li>\n<\/ul>\n<ul>\n<li>What can we do better?<\/li>\n<\/ul>\n<ul>\n<li>What pieces need more support to deliver?<\/li>\n<\/ul>\n<p>A little clarity with overarching checkpoints is a great marketing tactic that helps us stand out against our peers. This focus also allows us to compete against every other brand asking consumers to spend part of their budget with them. Filter your efforts through these standards:<\/p>\n<h2>Take Your Practice Online, And Make It Shine<\/h2>\n<p>We may be the best provider in town, but who knows it? Patients have more ways than ever to share about our practices. And brands that learn how to get their story in front of the most eyes often win. If we don\u2019t promote our brand story, another practice will.<\/p>\n<p>Mental real estate belongs to those who proactively get after it. Here\u2019s how to take your practice online and rise above the competition.<\/p>\n<p>Create an unofficial focus group from your circle of friends and ask them for feedback. Send them to your website and the pages of your closest competition. Ask them to tell you what they like and dislike about each.<\/p>\n<p>Prospective patients spend over two hours daily on social media, so we need a constant presence there. An optimized business page on Facebook offers current information, including a link for online appointment booking.<\/p>\n<p>Our practices are usually listed on third-party websites like Vitals and WebMD. These sites appeal to search engines, so patients often click on your profiles. Once we claim these profiles and update them, they must remain updated and accurate.<\/p>\n<p>ASK:\u00a0What is our story, and how can we tell it better? What tools do we need to add to deliver a dynamic website, consistent campaigns, and clear insights to direct future strategies?\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/healthcare-digital-marketing\">Legwork Digital Marketing\u00a0<\/a><\/span>provides the framework to put us on top.<\/p>\n<h2>Focus On How to Grow Your Practice Through Exceptional Experiences<\/h2>\n<p>The best marketing strategy in the world can\u2019t compensate for subpar service. And in 2021, it\u2019s not enough to meet last year\u2019s expectations. A friendly smile won\u2019t ever go out of style, but consumers expect a new level of convenience. So if you\u2019ve tried grocery pick-up or delivery, paid your electrical bill on your phone, or scheduled a virtual visit with a physician, you know how to grow your practice by looking at other industries.<\/p>\n<p>We\u2019re under pressure to deliver a seamless experience that extends far beyond in-office appointments. Consider these three ways to drive your practice to the top:<\/p>\n<ol>\n<li>Convenience starts with scheduling the first appointment. One study showed that\u00a0\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.healthcaredive.com\/news\/convenience-more-important-to-patients-than-quality-of-care-survey-finds\/545365\/\" target=\"_blank\" rel=\"noopener\">over 51% of people said access to care is the top factor\u00a0<\/a><\/span>\u00a0when choosing a provider. Patients love the ease of scheduling from their phones without worrying about calling during business hours.\u00a0Place online booking directly on our websites and add payment portals to score extra points, too\u00a0.<\/li>\n<li>Most patients who no-show appointments don\u2019t intend to blow us off. They\u2019re busy and need help remembering their commitments.\u00a0Customize your appointment reminders delivered by phone, text, or email to keep the patient experience moving.<\/li>\n<li>Great experiences give people a reason to share, but negative interactions do, too. Negative patient reviews may cause up to\u00a0\u00a0<span class=\"newlink\"><a href=\"https:\/\/learn.g2.com\/customer-reviews-statistics\" target=\"_blank\" rel=\"noopener\">40% of potential patients\u00a0<\/a><\/span>\u00a0from moving to the next touchpoint. After providing an exchange worth talking about, we need to\u00a0send automated online review requests via text and email to help patients publicize our brand on Facebook, Google, and other review sites.<\/li>\n<\/ol>\n<p>ASK\u00a0: What do we do better than any other practice in our region, and what do people have to say about us?\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/online-appointment-booking\">Legwork Online Booking\u00a0<\/a><\/span>and\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/patient-reviews\">Legwork Reviews\u00a0<\/a><\/span>are just two tools that deliver and showcase excellence.<\/p>\n<h2>Turn The Flywheel To Keep Growing<\/h2>\n<p>The modern car engine relies on about 30,000 parts to generate power, and a new Ferrari doesn\u2019t do much unless the parts work together. Likewise, a healthcare practice needs the same integrated effort to stay ahead of the pack. When all touchpoints of the patient journey fit, the brand story and treatment experience we work so hard to create pushes us to the top.<\/p>\n<p>But it\u2019s critical to remember that one missing part can undermine all our efforts. So here\u2019s how to create a flywheel that drives a steady flow of new patients into our practice:<\/p>\n<ol>\n<li>Map out the patient journey from start to finish. Do a \u201cnear me\u201d search and see where you stand in the results. Take a close look at Google Maps; this indispensable tool serves as the\u00a0\u00a0<span class=\"newlink\"><a href=\"https:\/\/searchengineland.com\/google-maps-the-dominant-local-search-tool-followed-by-facebook-and-yelp-325699\" target=\"_blank\" rel=\"noopener\">top local search tool\u00a0<\/a><\/span>\u00a0followed by Facebook and Yelp.<\/li>\n<li>Evaluate your practice website for tools that pull patients deeper into engagement. The average visitor\u00a0\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.crazyegg.com\/blog\/why-users-leave-a-website\/\" target=\"_blank\" rel=\"noopener\">leaves a site in 15 seconds\u00a0<\/a><\/span>\u00a0, but we can do better. For example, embed assessments that gather contact info and add videos for interest. And don\u2019t overlook mobile optimization.<\/li>\n<li>Patients appreciate it when we ask about their appointments and show that we\u2019re willing to make adjustments. But this also serves us by identifying areas that need modification to prevent breakdowns on the patient journey. Sending patient surveys allows us to go from good to great.<\/li>\n<li>Empower your staff to achieve more in less time. Systems that rely on manual labor in a busy practice stand a higher chance of breakdown. Digital tools maximize efficiency and support first-class service.<\/li>\n<\/ol>\n<p>ASK:\u00a0Do we have an integrated patient journey that runs consistently 99.9% of the time? Are there potholes we keep hitting, and what tools will fill them in? The\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/dashboard\">Legwork Marketing Dashboard\u00a0<\/a><\/span>gives our teams the control they need, and\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/dental-websites\">Legwork Websites\u00a0<\/a><\/span><span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/\">&amp;\u00a0<\/a><\/span><span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/vod-seo-for-doctors-and-health-practices\">SEO\u00a0<\/a><\/span>put critical components right where they belong.<\/p>\n<h2>How to Bring More Patients to Your Practice and Flourish<\/h2>\n<p>Healthcare spending in the U.S. runs\u00a0<span class=\"newlink\"><a href=\"https:\/\/www.healthsystemtracker.org\/chart-collection\/health-spending-u-s-compare-countries\/#item-spendingcomparison_gdp-per-capita-and-health-consumption-spending-per-capita-2019\" target=\"_blank\" rel=\"noopener\">42% higher per capita\u00a0<\/a><\/span>than the next closest country, and expenditures will continue to grow. But it takes a concentrated effort to capture and hold consumer attention. We\u2019re not just competing against other practices in our professions. We\u2019re battling for mental real estate as consumers consider countless ways to allocate their budgets.<\/p>\n<p>Legwork offers a single-platform solution that shows us how to bring more patients to our practices and solidify loyalty with those who already love us. Explore more of the tools that can help us rise to the top\u2013and stay there\u2013by watching Legwork Co-Founder &amp; Co-SEO, Korey Korfiatis, conduct a live of a client\u2019s healthcare marketing strategy. Register to watch, \u201c <span class=\"newlink\"><a href=\"https:\/\/www.planetdds.com\/events\/health-practice-live-search-engine-marketing-critique-discover-digital-marketing-secrets\">Health Practice Live Search Engine Marketing Critique: Discover Digital Marketing Secrets\u00a0<\/a><\/span>.\u201d<\/p>\n<p>[dr_grillo_bio]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Dr. Greg Grillo In 2021,\u00a02500 new chiropractors\u00a0will join the profession. During the same span, dental expenditures may drop by 20%. And inflation jumped to its highest point\u00a0in 13 years\u00a0last&#8230;<\/p>\n","protected":false},"author":3,"featured_media":8598,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[99],"tags":[],"class_list":["post-8378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legwork"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/8378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/comments?post=8378"}],"version-history":[{"count":0,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/posts\/8378\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media\/8598"}],"wp:attachment":[{"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/media?parent=8378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/categories?post=8378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetdds.com\/wp-json\/wp\/v2\/tags?post=8378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}