At Legwork, we pride ourselves in going the extra mile to put a smile on the face of our clients. That\u2019s what our motto, \u201cHappiness Delivered,\u201d is all about. Constantly seeking more ways to deliver happiness, we took a look at the support experience for new customers.<\/p>\n
Software providers often hold a customer\u2019s hand through the purchase process, but then leave them to handle setup and configuration by themselves. You\u2019ve probably encountered this when getting a new phone or computer\u2026the retailer assumes you\u2019re a computer expert, which doesn\u2019t set you up for success. At Legwork, we take a different approach to the customer support experience.<\/p>\n
The Legwork Success Team delivers a top-tier support experience for new and old customers alike. From day one, each of our customers is assigned a concierge to serve as their direct point of contact with the team.<\/p>\n
The concierge is more than just a support representative; they\u2019re responsible for making sure you get the most out of your Legwork software. After all, what good is a feature that you don\u2019t know how to use? If you select a new app or receive a new feature, your concierge is there to assist with set up, configuration, and training. And if you run into an issue, your concierge can answer your questions and get you back on track.<\/p>\n