A few years ago, you might\u2019ve relied on voicemail for returning prospective patient calls. But today, potential patients aren\u2019t going to wait for a return call\u2013who has that kind of time? They\u2019re more likely to move on to the next dentist that picks up the phone!<\/p>\n
You can avoid missing these opportunities with a virtual receptionist, so you can greet each patient\u2013or lead\u2013and let them know that someone will be right with them on the line.<\/p>\n
VoIP phone services have that feature, and Legwork Call Pop-Up <\/a>lets them integrate seamlessly with your dashboard!* With Call Pop-Up, you see who\u2019s calling your practice and view their full patient profile before you pick up the phone.<\/p>\n Call Pop-Up flags upcoming appointments, overdue or unaccepted treatments, and more, so you have the answers to all their questions. Call Pop-Up makes outgoing calls hassle-free too, enabling you to phone patients with one click from their PRM file\u2013 no need to dial!<\/p>\n Finally, if you\u2019re using the Legwork Net Promoter Score <\/a>system, your patient\u2019s NPS appears in the pop-up summary so you instantly know their sentiment towards you. This feature makes it easy to identify happy patients to ask for reviews and referrals.<\/p>\n